The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Greet and interact with customers.
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Prioritise customers over other workplace duties. Completed |
Evidence:
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Greet customers in a polite and friendly manner within designated response times. Completed |
Evidence:
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Communicate with customers clearly and concisely. Completed |
Evidence:
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Question and actively listen to customer responses to determine their needs. Completed |
Evidence:
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Identify and act on triggers for referral to a pharmacist or other pharmacy staff. Completed |
Evidence:
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Respond to routine customer needs.
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Direct customers to key product areas within the pharmacy. Completed |
Evidence:
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Explain and match pharmacy products and services to customer needs. Completed |
Evidence:
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Use tact and discretion when collecting and providing information to customers. Completed |
Evidence:
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Work with others to deliver service.
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Follow directions of supervisors and managers to deliver quality service. Completed |
Evidence:
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Share information with others and contribute constructively to the team to maximise quality of service provided. Completed |
Evidence:
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Resolve routine customer problems according to scope of own job role and organisational policy. Completed |
Evidence:
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Refer service issues beyond scope of own job role to colleagues for action. Completed |
Evidence:
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Provide customer feedback to supervisors or managers. Completed |
Evidence:
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Recognise limits of own skills and knowledge in responding to customer needs and seek assistance from others. Completed |
Evidence:
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